Filtering

Known Compatibility Issues

There are a few software titles which can cause issues with the filter.

Here is a list of the most common compatability issues with the filter, and their respective solutions:

Software Issue	Solution
Norton Internet Security	Upgrade to Version 7.5.
McAfee Firewall	No known solution (VirusScan is compatible).
SQL Navigator	No known solution.
MSN News Alert	No known solution.
Webhancer	Install the latest version of the filter or uninstall Webhancer.
New.net Application	Remove New.net & reinstall it.
Internet Rocket	Uninstall Internet Rocket.
Covenant Eyes	Use S4F Reporting
WebDAV	Uninstall WebDAV.

Support Info

For technical or customer support, please contact us at the following numbers or email addresses.

General Support
800 231-4217
Click to E-Mail

Tech Support
800 231-4217
Click to E-Mail

Still Lost?
Open up a
Support Ticket

American Group ISP - Fast, Reliable Internet Access, Nationwide - Hi-Speed Dialup American Group ISP is a nationwide ISP offering fast, hi-speed dialup internet access connections through thousands of access numbers. Compatible with all IM programs such as AOL, ICQ and Yahoo! Messenger, American Group ISP offers award-winning webmail that lets you send e-mail from any computer, plus a personalized start page with news, weather, and sports.